New Connections

Key steps before you contact us

1.

Submit Your Application

Apply online through your local network operator (DNO or IDNO), and provide the documents needed for a new or upgraded connection.

2.

Site Assessment & Quotation

A surveyor will check your site and identify any extra work needed. You’ll then receive a detailed cost estimate – once approved, your connection can be scheduled, and the network operator will provide you with an MPAN.

3.

Preparation & Installation

Make sure your site is ready – this could include installing a meter box or completing trenching. The network operator will then install the electricity supply infrastructure.

Final steps and meter activation

Once the network operator has completed the installation, it’s time to get in touch with us. As your chosen energy supplier, we coordinate the meter installation and ensure everything is ready. Just follow these steps to get your electricity supply live:

Get in touch

Complete our simple online form with the details we need to start your connection. This helps us get everything moving quickly.

We can assign a suitable Meter Operator (MOP) for you if you don’t already have a contract. If you do, pre-arranging an installation date can help avoid delays.

We’ll get in touch with the DNO to make sure your site is ready for the meter installation.

Your MOP will contact you to schedule the installation.

Once the meter is installed, your electricity will be activated. If any issues arise, the MOP or DNO will return to resolve them.

Get connected

FAQs

Your MPAN (Meter Point Administration Number) is a unique reference for your electricity connection. It’s issued by the network operator once your connection is confirmed.

A Meter Operator (MOP) installs and maintains your meter. If you don’t already have a MOP, we can appoint one for you.

Timelines vary depending on site readiness, connection type, required works, and installation scheduling. We’ll keep you updated at each stage to help avoid delays.