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Support

Whether you need to talk to someone, keep on top of your account or gain clarity on a key industry topic, all the resources and support you need are right here.

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What can we help you with?

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Emergencies
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Billing
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Metering issues
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Portal access
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Change of occupancy
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Complaints
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Meter upgrades
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New connections
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Data & forecasting
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Policy & regulation support
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Any other queries
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Get in touch

If you have a query about your business energy, we’ll have the answer. To talk any questions through, simply reach out to one of our specialists.
Talk to an expert

Alternatively, call us on

020 7870 4940

Office hours: Monday - Friday, 8am - 5pm

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Industry resources

Non-commodity costs

Understand your non-commodity charges and why they matter, so you can take control of your total energy spend.

Learn more

Market-wide Half-Hourly Settlement (MHHS)

Designed to make energy billing more efficient and accurate, discover everything you need to know about this new industry standard.

Tell me more

Ratchet charges

To avoid ratchet charges - a financial penalty for gas consumers during the winter months - the first step is to understand what causes them.

Find out more

FAQs

We take your data seriously, and now conduct regular verification checks when you call us. For an extra layer of protection, we also ask that you follow these steps to help keep your data secure:

  • Question the source

Be wary of any unexpected emails or calls. Ask yourself whether there’s anything suspicious about them.

  • Check the email domain

All official emails will come from brookgreensupply.com. If the domain is different, it’s not from us.

  • Spot the red flags

If a message claiming to be from Brook Green Supply uses urgent or aggressive language, that’s a warning sign. We will never pressure you to act quickly.

  • Verify the caller
Should a call ever raise any doubts, the safest thing to do is hang up and call us back.

If something doesn't look right with your bill, please don't hesitate to get in touch with your Key Account Manager or reach out to our customer service team.
Yes, you can. Our new connections team can get everything arranged so your supply is live from the day you move in. For more details, visit our new connections page or get in touch with us directly.

Electricity: If you have an emergency with your electricity supply, call 105. This free, 24-hour number will put you straight through to your local Distribution Network Operator (DNO) or Independent Distribution Network Operator (IDNO).

Gas: If you smell gas or suspect a leak, call the National Gas Emergency Service on 0800 111 999 immediately. This line is also free and available 24/7.

You can take a look at our guide to energy supply issues and emergencies to find out more.

If something’s gone wrong, let us know and we’ll do our best to put it right. You can reach us by:

phone ( 020 7870 4940 )

email ( complaints@brookgreensupply.com )

or post ( 245 Hammersmith Road, London, W6 8PW )

We’ll investigate and aim to resolve it within 4 weeks (no later than 8). If you’re still not happy, you can contact Citizens Advice, or if you’re a micro or small business, the Energy Ombudsman.

Take a look at our complaints page to find out more.

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