Website terms and conditions

Terms and Conditions of Use

Last Updated:  9 November 2023

The Domain is owned and operated by Brook Green Supply Limited (09910619) and Brook Green Innovations Limited (12505372), each being registered at 245 Hammersmith Road, London, W14 8UD (‘Brook Green Supply’).

Please read these terms and conditions of use (the "Terms") carefully before accessing or using the website (the "Website") and its associated portal (the "Portal"). By accessing or using the Website and Portal, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website or Portal.

These terms and conditions are in no way related to the terms and conditions of supply, or any associated terms you may have agreed to when taking specific products or services from us. You can access a copy of the standard terms and conditions of supply via our website – Terms & Conditions | Brook Green Supply, or by contacting your Account Manager or Relationship Manager where appropriate.

1. Acceptance of Terms

By accessing or using the Website or Portal, you acknowledge and agree that you have read, understood, and accepted these Terms in full. These Terms may be updated or amended from time to time, and the continued use of the Website and Portal after any such changes signifies your acceptance of the updated Terms.

2. Access and Use of Content

2.1. Intellectual Property: All content on the Website and Portal, including but not limited to text, graphics, images, logos, software, and any other materials, are the intellectual property of Brook Green Supply. You may not use, reproduce, distribute, or display any content without the prior written consent of Brook Green Supply.

2.2. Limited License: Brook Green Supply grants you a limited, non-exclusive, and non-transferable license to access and use the Website and Portal for business purposes only in accordance with these Terms.

2.3. Prohibited Activities: You agree not to engage in any of the following activities:

Unauthorized access to the Website, Portal, or any related systems.

Use of the Website and Portal for any unlawful or fraudulent purposes.

Posting, transmitting, or disseminating any content that violates applicable laws or infringes on the rights of others.

Disrupting or interfering with the operation of the Website or Portal.

3. Privacy and GDPR Compliance

3.1. Privacy Policy: Your use of the Website and Portal is governed by our Privacy Policy, which outlines how we collect, store, and process your personal data. By using the Website and Portal, you consent to the collection and use of your personal data in accordance with our Privacy Policy which can be accessed via the Website Privacy Policy | Brook Green Supply or by contacting the team on the details provided in clause 8.

3.2. GDPR Compliance: We are committed to complying with the General Data Protection Regulation (GDPR) where applicable. For more information on how we handle your personal data, please refer to our Privacy Policy.

4. Security

4.1. User Credentials: You are responsible for maintaining the confidentiality of any login information, usernames, and passwords associated with your use of the Website and Portal. You must promptly notify Brook Green Supply of any unauthorized use of your account or any security breaches.

4.2. Security Measures: Brook Green Supply employs reasonable security measures to protect the Website, Portal, and the data therein. However, the Internet is not entirely secure, and we cannot guarantee the absolute security of your information.

5. Termination

Brook Green Supply reserves the right to terminate, suspend, or restrict your access to the Website and Portal at any time, without notice, for any reason, including violation of these Terms.

6. Limitation of Liability

To the fullest extent permitted by law, the Brook Green Supply disclaims all liability for any damages or losses arising from your use of the Website or Portal, and the data therein.

Any price or product shown does not constitute an offer which is capable of acceptance. Brook Green Supply does not give any warranties (express or implied) as to the accuracy, completeness, timeliness, integrity or fitness for purpose of any prices or information shown on the Website or Portal. By accepting these terms, you expressly disclaim all warranties of any kind, express or implied, including without limitation any warranty of merchantability or fitness for a particular purpose and you agree that errors and/or omissions contained in such information or any delay (whether caused by delay in internet connection, update or otherwise) shall not be made the basis for any claim, demand or cause of action against Brook Green Supply or any third party information provider. Brook Green Supply does not accept any responsibility or liability for any loss or damage caused arising from any failure or delay or interruption or error or omission in any information or services provided by Brook Green Supply.

Brook Green Supply shall not in any circumstances be liable whether in contract tort or otherwise for any consequential or indirect loss or damage or for any loss of profits or of contracts howsoever arising through negligence or otherwise and of whatsoever nature suffered or incurred directly or indirectly by you.

7. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with English law. Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the English courts.

8. Contact Information

For any questions or concerns related to these Terms, please contact us at or by calling 020 7870 4940 between the hours of 8:30 and 17:00 Monday to Friday (exc. Bank Holidays in England).

9. Entire Agreement

These Terms constitute the entire agreement between you and Brook Green Supply regarding your use of the Website and Portal, superseding any prior agreements or understandings.

By accessing and using the Website and Portal, you agree to abide by these terms and conditions. Please review them periodically, as they may change. If you do not agree to these Terms, please do not use the Website and Portal.