At Brook Green Supply we pride ourselves on excellent service
There will be occasions when we have not been able to meet our normal high standard. When this happens, we'll work with you to put things right as quickly as possible.
Should you feel the situation hasn't been resolved to your satisfaction you may submit a formal complaint as described in this policy.
Please contact our Business Support Team via one of the following:
020 7870 4940 (Monday to Friday 8:30am to 5pm)
80 Hammersmith Road, London, W14 8UD
Your complaint will be recorded immediately upon receipt, and we'll aim to respond by the end of the following working day, however If a more detailed investigation is necessary we'll write to confirm receipt of your complaint instead and aim to have a detailed response to you within 5 working days.
If your complaint has not been resolved within 5 business days from the date it was recorded, we will provide you with a summary on any progress and your case will be escalated to our Operations Director.
Citizens advice offers free, confidential information and advice on consumer rights, obligations and entitlements. Citizens Advice is available to contact at any stage on 0344 411 1444 Monday to Friday, 9am to 5pm or by visiting www.citizensadvice.org.uk.
Ombudsman Services Energy is an Ofgem approved electricity and gas regulator who handle disputes between consumers and energy suppliers. This is a free, independent service for domestic and microbusiness customers. Brook green Supply is bound by any rulings from the Ombudsman Services. We encourage our customers to refrain from engaging with the Ombudsman Services until all avenues for resolution have been exhausted and Brook Green Supply has issued a notice of deadlock. Ombudsman services are only available to energy customers under the category of microbusiness. Please refer to the definition below.
PO Box 966
Warrington
London WA4 9DF
0330 440 1624
enquries@os-energy.co.uk
www.ombudsman-services.org/energy
A Microbusiness is classified by the following;
If you are unsure of your consumption, a microbusiness will spend approximately £10,000 - £12,000 a year on either fuel type (excluding VAT and CCL)
Volatility continues to define day to day price action at the front of the gas and power curves
Last week saw pronounced volatility with wide day to day trading ranges as bulls and bears fought. Overall the bears won with many contracts dumping value week on week.
Last week saw mass volatility and large traded ranges across commodity markets, but particularly so in gas.
Last week saw gains across the complex, especially so in gas markets where front month pushed over 9p/therm higher than the prior week’s settlement.
Another bullish week across the energy complex with fundamentals unchanged as renewable output remains lower, continued cooler temperatures, and a strong Asian LNG bid all mean that injection season has faltered.
Last week saw gas and power prices lifted along the curve as attention to storage injections re-ignited with temperatures across the UK dropping off, halting the injections we had seen whilst temperatures were often in the mid-20°Cs.