There will be occasions when we have not been able to meet our normal high standard. When this happens, we'll work with you to put things right as quickly as possible.
Should you feel the situation hasn't been resolved to your satisfaction you may submit a formal complaint as described in this policy.
Please contact our Business Support Team via one of the following:
020 7870 4940 (Monday to Friday 8:30am to 5pm)
80 Hammersmith Road, London, W14 8UD
The complaints department will record your complaint immediately upon receipt and, you will receive an acknowledgement letter providing you with the relevant details for your complaint.
We will aim to respond to you with a resolution within 4 weeks of the date of your complaint. However, if a more detailed investigation is necessary, we will write to you with an update and provide you with a response within the full 8 week timeframe.
Our final response will be considered as the deadlock letter to your complaint. However, if you are not happy with how your complaint was resolved, you have the option to escalate your concerns by contacting any of the following organisations:
Citizens advice offers free, confidential information and advice on consumer rights, obligations and entitlements. Citizens Advice is available to contact at any stage on 0344 411 1444 Monday to Friday, 9am to 5pm or by visiting www.citizensadvice.org.uk.
Ombudsman Services Energy is an Ofgem approved electricity and gas regulator who handle disputes between consumers and energy suppliers. This is a free, independent service for domestic and microbusiness customers. Brook green Supply is bound by any rulings from the Ombudsman Services. We encourage our customers to refrain from engaging with the Ombudsman Services until all avenues for resolution have been exhausted and Brook Green Supply has issued a notice of deadlock. Ombudsman services are only available to energy customers under the category of microbusiness. Please refer to the definition below.
PO Box 966
London WA4 9DF
0330 440 1624
A Microbusiness is classified by the following;
If you are unsure of your consumption, a microbusiness will spend approximately £10,000 - £12,000 a year on either fuel type (excluding VAT and CCL)
Last week saw bullish moves in power and gas despite overall bearish fundamentals in weather and LNG supply. The key supporting factor for this move in power were the bullish moves in carbon contracts.
The beginning of last week saw Freeport LNG terminal seek permission to start injecting natural gas into its cooling pipes, signalling the imminent return to operational capacity, this saw front month gas markets shed value aggressively.
Last week saw the market begin to be laced with short term bullish sentiment as low wind generation and cold temperatures helped to support gas demand across Europe.
Last week saw the market dominated by bearish sentiment as wind generation and wild temperatures helped to reduce gas demand across Europe. Weather forecasts continue to the driving force for movements in markets.
Last week saw a major sell off particularly in front month contracts but also along the curve as a result of bearish weather fundamentals and plentiful supplies of LNG arriving on UK shores.
Last week saw the market begin very bullishly as a result of significant emerging weather fundamentals, namely: cold temperatures and low wind generation (20% below seasonal norms). This resulted in some highly volatile price action along the curve.
Early last week saw markets come off hard, while still littered with volatility as prices were jumping around and very large trading ranges emerged across most contracts. However, the markets well and truly closed in a bullish manner.
Early last week saw a lot of market volatility with prices jumping and very large trading ranges across most contracts, this was primarily due to market uncertainty and fundamentals such as an ‘incident’ at a Norwegian gas terminal.
The one commodity that defied the weak close to the week was Brent crude, which off the back of OPEC+’s production cut announcement saw its Dec 22 contract rally 8.74% closing in on $100/barrel again.
Welcome to October, the beginning of winter delivery and the start of a new gas year for the entirety of Europe. The ever-changing energy markets saw another week of volatility last week, as four leaks were found on the two Nord stream pipelines.
The ever-changing energy industry saw another week of volatility as governments across Europe looked to protect their consumers and economies from large scale increases in prices going to winter.